INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How far is Mai Charming Hotel & Spa from Hoan Kiem Lake?

We’re just a 5-minute walk from Hoan Kiem Lake — perfectly located for you to explore the heart of Hanoi on foot.

Does the hotel provide airport transportation?

Yes! We offer both pick-up and drop-off services to and from Noi Bai International Airport. Simply contact us in advance with your flight details to arrange.

Can I book a room directly through your website?

Absolutely. Booking directly on our website is fast, secure, and comes with exclusive perks such as early check-in or free upgrades (subject to availability).

What is the best way to reach the hotel from the airport?

The easiest way is by our private airport transfer service, but you can also take a taxi or ride-hailing service. Travel time is approximately 35–45 minutes, depending on traffic.

 
Is the front desk available 24 hours?

Yes, our reception is open 24/7. Whether you're arriving late or need assistance at any time, our team is always ready to help.